[Crawl-Date: 2026-03-13]
[Source: DataJelly Visibility Layer]
[URL: https://griffinitgroup.com/it-glossary/incident-management]
# What Is Incident Management?
> The ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the imp...

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Business

Intermediate
## What Is Incident Management?
What Is Incident Management? Incident Management the ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the impact on business operations.

## Why This Matters for Your Business
Without structured incident management, IT disruptions are handled ad hoc — leading to longer outages, inconsistent communication, and no data to prevent recurrence. Businesses with formal incident processes recover 40-60% faster than those without.
## Looking for Incident Management consulting?

See how Griffin IT Group delivers incident management as part of our Enterprise Technology Operations Centre. We provide hands-on implementation, ongoing management, and expert consulting for businesses across the Niagara Region and GTA.
[See our Incident Management Services](https://griffinitgroup.com/services/service-management/incident-management)

## Related Business Terms

[Intermediate
## IT Asset Management
The ITSM practice of tracking, managing, and optimizing IT assets throughout their lifecycle — from procurement and deployment to maintenance and retirement — to maximize value and ensure compliance.](https://griffinitgroup.com/it-glossary/asset-management) [Intermediate
## Change Enablement
The ITSM practice of controlling and managing changes to the IT environment in a structured way, minimizing risk and disruption while enabling the organization to adapt and innovate safely.](https://griffinitgroup.com/it-glossary/change-enablement) [Beginner
## Help Desk
A centralized resource designed to provide technical support to users. IT help desks handle troubleshooting, user questions, and service requests to maintain productivity and resolve issues quickly.](https://griffinitgroup.com/it-glossary/helpdesk) [Intermediate
## Knowledge Management
The ITSM practice of capturing, organizing, and sharing information and expertise across an organization to accelerate problem resolution, improve self-service, and reduce repeated effort.](https://griffinitgroup.com/it-glossary/knowledge-management)

[IaaS (Infrastructure as a Service)Previous](https://griffinitgroup.com/it-glossary/iaas) [All Terms](https://griffinitgroup.com/it-glossary) [IP AddressNext](https://griffinitgroup.com/it-glossary/ip-address)

## Need Help With Business?

Our team can help you understand and implement the right technology solutions for your business. Get expert guidance from local IT professionals.

[Schedule a Consultation](https://griffinitgroup.com/contact) [Call (888) 960-6777](tel:+18889606777)

## Page Metadata
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- OG Title: What Is Incident Management?
- OG Description: The ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the imp...
- OG Image: https://griffinitgroup.com/griffin-logo-og.png
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- Twitter Image: https://griffinitgroup.com/griffin-logo-og.png

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