[Crawl-Date: 2026-03-13]
[Source: DataJelly Visibility Layer]
[URL: https://griffinitgroup.com/it-glossary/knowledge-management]
# What Is Knowledge Management?
> The ITSM practice of capturing, organizing, and sharing information and expertise across an organization to accelerate problem resolution, improve self-se...

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Business

Intermediate
## What Is Knowledge Management?
What Is Knowledge Management? Knowledge Management the ITSM practice of capturing, organizing, and sharing information and expertise across an organization to accelerate problem resolution, improve self-service, and reduce repeated effort.

## Why This Matters for Your Business
When experienced employees leave, their knowledge walks out the door with them. Knowledge management captures solutions, procedures, and expertise in searchable databases — reducing training time for new hires and enabling self-service resolution for common IT issues.
## Looking for Knowledge Management consulting?

See how Griffin IT Group delivers knowledge management as part of our Enterprise Technology Operations Centre. We provide hands-on implementation, ongoing management, and expert consulting for businesses across the Niagara Region and GTA.
[See our Knowledge Management Services](https://griffinitgroup.com/services/service-management/knowledge-management)

## Related Business Terms

[Intermediate
## IT Asset Management
The ITSM practice of tracking, managing, and optimizing IT assets throughout their lifecycle — from procurement and deployment to maintenance and retirement — to maximize value and ensure compliance.](https://griffinitgroup.com/it-glossary/asset-management) [Intermediate
## Change Enablement
The ITSM practice of controlling and managing changes to the IT environment in a structured way, minimizing risk and disruption while enabling the organization to adapt and innovate safely.](https://griffinitgroup.com/it-glossary/change-enablement) [Beginner
## Help Desk
A centralized resource designed to provide technical support to users. IT help desks handle troubleshooting, user questions, and service requests to maintain productivity and resolve issues quickly.](https://griffinitgroup.com/it-glossary/helpdesk) [Intermediate
## Incident Management
The ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the impact on business operations.](https://griffinitgroup.com/it-glossary/incident-management)

[Knowledge LifecyclePrevious](https://griffinitgroup.com/it-glossary/knowledge-lifecycle) [All Terms](https://griffinitgroup.com/it-glossary) [Knowledge-Centered Service (KCS)Next](https://griffinitgroup.com/it-glossary/kcs)

## Need Help With Business?

Our team can help you understand and implement the right technology solutions for your business. Get expert guidance from local IT professionals.

[Schedule a Consultation](https://griffinitgroup.com/contact) [Call (888) 960-6777](tel:+18889606777)

## Page Metadata
- Canonical: https://griffinitgroup.com/it-glossary/knowledge-management
- OG Title: What Is Knowledge Management?
- OG Description: The ITSM practice of capturing, organizing, and sharing information and expertise across an organization to accelerate problem resolution, improve self-se...
- OG Image: https://griffinitgroup.com/griffin-logo-og.png
- Twitter Card: summary_large_image
- Twitter Image: https://griffinitgroup.com/griffin-logo-og.png

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