[Crawl-Date: 2026-04-23]
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[URL: https://griffinitgroup.com/it-glossary/kpi]
---
title: What Is a KPI? | Key Performance Indicator
description: A measurable value that demonstrates how effectively an organization is achieving key business objectives. In IT, KPIs include metrics like mean time to r...
url: https://griffinitgroup.com/it-glossary/kpi
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og_title: What Is a KPI? | Key Performance Indicator
og_description: A measurable value that demonstrates how effectively an organization is achieving key business objectives. In IT, KPIs include metrics like mean time to r...
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# What Is a KPI? | Key Performance Indicator
> A measurable value that demonstrates how effectively an organization is achieving key business objectives. In IT, KPIs include metrics like mean time to r...

---

Business

Beginner
## What Is a KPI? | Key Performance Indicator
What Is a KPI? Key Performance Indicator (KPI) a measurable value that demonstrates how effectively an organization is achieving key business objectives. In IT, KPIs include metrics like mean time to resolve incidents, system uptime percentage, first-call resolution rate, and user satisfaction scores.

## Why This Matters for Your Business
Without KPIs, IT performance is evaluated based on feelings and anecdotes. KPIs provide objective data that helps IT leaders demonstrate value, identify areas for improvement, justify budget requests, and benchmark performance against industry standards — transforming IT from a perceived cost centre into a measurable value driver.

## Related Business Terms

[Intermediate
## IT Asset Management
The ITSM practice of tracking, managing, and optimizing IT assets throughout their lifecycle — from procurement and deployment to maintenance and retirement — to maximize value and ensure compliance.](https://griffinitgroup.com/it-glossary/asset-management) [Intermediate
## Change Enablement
The ITSM practice of controlling and managing changes to the IT environment in a structured way, minimizing risk and disruption while enabling the organization to adapt and innovate safely.](https://griffinitgroup.com/it-glossary/change-enablement) [Beginner
## Help Desk
A centralized resource designed to provide technical support to users. IT help desks handle troubleshooting, user questions, and service requests to maintain productivity and resolve issues quickly.](https://griffinitgroup.com/it-glossary/helpdesk) [Intermediate
## Incident Management
The ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the impact on business operations.](https://griffinitgroup.com/it-glossary/incident-management)

[ITILPrevious](https://griffinitgroup.com/it-glossary/itil) [All Terms](https://griffinitgroup.com/it-glossary) [Knowledge ArticleNext](https://griffinitgroup.com/it-glossary/knowledge-article)

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