[Crawl-Date: 2026-04-23]
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[URL: https://griffinitgroup.com/it-glossary/major-incident]
---
title: What Is a Major Incident?
description: An incident with significant business impact that requires an urgent, coordinated response beyond normal incident management procedures. Major incidents t...
url: https://griffinitgroup.com/it-glossary/major-incident
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og_title: What Is a Major Incident?
og_description: An incident with significant business impact that requires an urgent, coordinated response beyond normal incident management procedures. Major incidents t...
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# What Is a Major Incident?
> An incident with significant business impact that requires an urgent, coordinated response beyond normal incident management procedures. Major incidents t...

---

Business

Intermediate
## What Is a Major Incident?
What Is a Major Incident? Major Incident an incident with significant business impact that requires an urgent, coordinated response beyond normal incident management procedures. Major incidents typically involve senior management notification, dedicated war rooms, and formal post-incident reviews.

## Why This Matters for Your Business
When your email system goes down for 500 users or your payment processing fails, you cannot afford a standard ticket queue response. A defined major incident process ensures the right people mobilize immediately, communication flows to stakeholders, and recovery happens in hours — not days.
## Looking for Major Incident consulting?

See how Griffin IT Group delivers major incident as part of our Enterprise Technology Operations Centre. We provide hands-on implementation, ongoing management, and expert consulting for businesses across the Niagara Region and GTA.
[See our Major Incident Services](https://griffinitgroup.com/services/service-management/incident-management)

## Related Business Terms

[Intermediate
## IT Asset Management
The ITSM practice of tracking, managing, and optimizing IT assets throughout their lifecycle — from procurement and deployment to maintenance and retirement — to maximize value and ensure compliance.](https://griffinitgroup.com/it-glossary/asset-management) [Intermediate
## Change Enablement
The ITSM practice of controlling and managing changes to the IT environment in a structured way, minimizing risk and disruption while enabling the organization to adapt and innovate safely.](https://griffinitgroup.com/it-glossary/change-enablement) [Beginner
## Help Desk
A centralized resource designed to provide technical support to users. IT help desks handle troubleshooting, user questions, and service requests to maintain productivity and resolve issues quickly.](https://griffinitgroup.com/it-glossary/helpdesk) [Intermediate
## Incident Management
The ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the impact on business operations.](https://griffinitgroup.com/it-glossary/incident-management)

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[Schedule a Consultation](https://griffinitgroup.com/contact) [Call (289) 667-4000](tel:+12896674000)

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