[Crawl-Date: 2026-03-13]
[Source: DataJelly Visibility Layer]
[URL: https://griffinitgroup.com/it-glossary/problem-management]
# What Is Problem Management?
> The ITSM practice of identifying, analyzing, and eliminating the root causes of incidents to prevent recurrence and reduce the overall impact of issues on...

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Business

Intermediate
## What Is Problem Management?
What Is Problem Management? Problem Management the ITSM practice of identifying, analyzing, and eliminating the root causes of incidents to prevent recurrence and reduce the overall impact of issues on IT services.

## Why This Matters for Your Business
If your IT team keeps fixing the same issue every week, that's an incident management success but a problem management failure. Problem management breaks the cycle of repetitive fixes by finding and eliminating root causes — permanently reducing ticket volumes and IT costs.
## Looking for Problem Management consulting?

See how Griffin IT Group delivers problem management as part of our Enterprise Technology Operations Centre. We provide hands-on implementation, ongoing management, and expert consulting for businesses across the Niagara Region and GTA.
[See our Problem Management Services](https://griffinitgroup.com/services/service-management/problem-management)

## Related Business Terms

[Intermediate
## IT Asset Management
The ITSM practice of tracking, managing, and optimizing IT assets throughout their lifecycle — from procurement and deployment to maintenance and retirement — to maximize value and ensure compliance.](https://griffinitgroup.com/it-glossary/asset-management) [Intermediate
## Change Enablement
The ITSM practice of controlling and managing changes to the IT environment in a structured way, minimizing risk and disruption while enabling the organization to adapt and innovate safely.](https://griffinitgroup.com/it-glossary/change-enablement) [Beginner
## Help Desk
A centralized resource designed to provide technical support to users. IT help desks handle troubleshooting, user questions, and service requests to maintain productivity and resolve issues quickly.](https://griffinitgroup.com/it-glossary/helpdesk) [Intermediate
## Incident Management
The ITSM practice of restoring normal service operation as quickly as possible after an unplanned interruption or reduction in quality, minimizing the impact on business operations.](https://griffinitgroup.com/it-glossary/incident-management)

[PhishingPrevious](https://griffinitgroup.com/it-glossary/phishing) [All Terms](https://griffinitgroup.com/it-glossary) [RAM (Random Access Memory)Next](https://griffinitgroup.com/it-glossary/ram)

## Need Help With Business?

Our team can help you understand and implement the right technology solutions for your business. Get expert guidance from local IT professionals.

[Schedule a Consultation](https://griffinitgroup.com/contact) [Call (888) 960-6777](tel:+18889606777)

## Page Metadata
- Canonical: https://griffinitgroup.com/it-glossary/problem-management
- OG Title: What Is Problem Management?
- OG Description: The ITSM practice of identifying, analyzing, and eliminating the root causes of incidents to prevent recurrence and reduce the overall impact of issues on...
- OG Image: https://griffinitgroup.com/griffin-logo-og.png
- Twitter Card: summary_large_image
- Twitter Image: https://griffinitgroup.com/griffin-logo-og.png

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