[Crawl-Date: 2026-04-23] [Source: DataJelly Visibility Layer] [URL: https://griffinitgroup.com/it-glossary/service-mapping] --- title: What Is Service Mapping? description: The process of identifying and visually documenting all IT components (applications, servers, databases, networks) that support a business service, along ... url: https://griffinitgroup.com/it-glossary/service-mapping canonical: https://griffinitgroup.com/it-glossary/service-mapping og_title: What Is Service Mapping? og_description: The process of identifying and visually documenting all IT components (applications, servers, databases, networks) that support a business service, along ... og_image: https://griffinitgroup.com/griffin-logo-og.png twitter_card: summary_large_image twitter_image: https://griffinitgroup.com/griffin-logo-og.png --- # What Is Service Mapping? > The process of identifying and visually documenting all IT components (applications, servers, databases, networks) that support a business service, along ... --- Infrastructure Advanced ## What Is Service Mapping? What Is Service Mapping? Service Mapping the process of identifying and visually documenting all IT components (applications, servers, databases, networks) that support a business service, along with the dependencies between them. Service maps show how infrastructure components connect to deliver user-facing services. ## Why This Matters for Your Business When a server goes down, service mapping instantly shows which business services and users are affected — turning a technical event into actionable business context. Without service maps, impact assessment is guesswork, and prioritization decisions during outages are based on who shouts loudest. ## Looking for Service Mapping consulting? See how Griffin IT Group delivers service mapping as part of our Enterprise Technology Operations Centre. We provide hands-on implementation, ongoing management, and expert consulting for businesses across the Niagara Region and GTA. [See our Service Mapping Services](https://griffinitgroup.com/services/service-management/configuration-management) ## Related Infrastructure Terms [Intermediate ## Active Directory A directory service developed by Microsoft for Windows domain networks. It authenticates and authorizes all users and computers, assigning and enforcing security policies, and installing or updating software across an organization.](https://griffinitgroup.com/it-glossary/active-directory) [Beginner ## Backup A copy of data stored separately from the original, used to restore information in case of data loss, corruption, or disaster. Regular backups are essential for business continuity.](https://griffinitgroup.com/it-glossary/backup) [Beginner ## Bandwidth The maximum rate of data transfer across a network path, typically measured in bits per second (bps). Higher bandwidth allows faster data transmission and better performance for applications.](https://griffinitgroup.com/it-glossary/bandwidth) [Advanced ## CMDB (Configuration Management Database) A centralized repository that stores information about all significant IT assets and their relationships, providing a single source of truth for the configuration items that underpin IT service delivery.](https://griffinitgroup.com/it-glossary/cmdb) [Service DeskPrevious](https://griffinitgroup.com/it-glossary/service-desk) [All Terms](https://griffinitgroup.com/it-glossary) [Service Maturity ModelNext](https://griffinitgroup.com/it-glossary/service-maturity-model) ## Need Help With Infrastructure? Our team can help you understand and implement the right technology solutions for your business. Get expert guidance from local IT professionals. 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